When campus politics crash the user experience

Higher ed websites aren't just shaped by best practices — they're also shaped by personalities and history. When faculty, admins and marketing teams can't align, students pay the price with confusing navigation, conflicting information and an overall frustrating experience.

This session will dive into how organizational challenges manifest as UX problems and, more importantly, how to fight back. Learn strategies to deeply integrate the campus community, create student-first processes and insulate your design from the inevitable bureaucratic chaos.