Biography
he/him
Jay is a content and communications professional with over 30 years of experience in the field. With a start in media, which continues to this day, Jay transitioned into communications and public relations in the early days of the internet. Jay is Nielsen Norman Group certified in UX, working towards his master's designation. He has been with Northern for over a decade and, in his role as director of user experience and content strategy, he is responsible for both content and audience research, and providing insights to organizations on effectively delivering the right message to the right people in the way that best aligns with their needs.
Jay is also a long-time accessibility advocate, committed to universal accessibility both in communications and in the community. He serves as chair of the City of London's Accessibility Advisory Committee and maintains a role in preparing the next generation of journalists as chair of Western Gazette's Publication Committee.
Jay is also a long-time accessibility advocate, committed to universal accessibility both in communications and in the community. He serves as chair of the City of London's Accessibility Advisory Committee and maintains a role in preparing the next generation of journalists as chair of Western Gazette's Publication Committee.